Is your plant a surprise?
If you are unsure how your plant arrived to you, then most likely, its a gift!
Sadly, your sender did not provide us with a gift message to pass along. The only thing that Costa Farms knows is that this plant was supposed to go to you.
How can I find out who sent me this plant?
Costa Farms only receives shipment information, so regretfully we have no way to tell who sent the plant to you, only retailer can confirm the sender.
How do I know which retailer it is from?
Costa Farms can gladly tell you which retailer the plant is purchased from if you can share a photo of the shipping label that is on the box with us.
Or Find the REF 1 located at the bottom of your shipping label; highlighted yellow in the example below.
If REF 1 is 8 numbers, the retailer is Home Depot. EXAMPLE: 12345678
If REF 1 is 13 numbers, the retailer is Wal-Mart. EXAMPLE: 1234567890123
If REF 1 is a mix of letters and numbers, the retailer is Amazon.com. EXAMPLE: A1bc2d34e
How do I contact the retailer?
When contacting the retailer, have the tracking number ready just in case they need it. Tracking number can be found in the middle of the shipping label, outlined in blue in the above example.
Homedepot.com can be reached at 1 (800) 466-3337
Walmart.com can be reached at 1 (800) 925-6278
Amazon.com can be reached at 1 (888) 280-4331