Thank you for letting us know! Our goal is to ensure that you enjoy and succeed with your new plant(s). Our team inspects and approves all our plants before packaging them and shipping them fresh from our farm to your home. However, when dealing with live plants, sometimes problems occur, whether it be due to shipping delays, extreme temperatures, or rough rides. When problems do occur, we will be there to support you every step of the way.
If you have ANY questions or concerns about your new plant, please take a photo along with tracking information, and share it with us immediately at firstname.lastname@example.org or 1-800-251-9909. Our goal is to make you a happy plant owner; we would love the opportunity to make things right.
Please be aware for Amazon.com orders we cannot locate orders using the Amazon.com order confirmation number (Example: 123-1234567-1234567). This number is for Amazon.com's use only.