Who sent me this plant?

Is your plant a surprise? 

If you are unsure how your plant arrived to you, then most likely, its a gift!  

How can I find out who sent me this plant?

Our team can try and locate if any gift message was attached to your plant. Please understand that we only receive shipping details, leaving us without the means to pinpoint the sender of your lovely plant in some cases.

How do I know which retailer it is from?

Costa Farms can gladly tell you which retailer the plant is purchased from if you can share a photo of the shipping label that is on the box with us. 

Or Find the REF 1 located at the bottom of your shipping label; highlighted yellow in the example below.

If REF 1 is 8 numbers, the retailer is Home Depot. EXAMPLE: 12345678

If REF 1 is 13 numbers, the retailer is Wal-Mart. EXAMPLE: 1234567890123

If REF 1 is a mix of letters and numbers, the retailer is Amazon.com. EXAMPLE: A1bc2d34e

How do I contact the retailer? 

When contacting the retailer, have the tracking number ready just in case they need it. Tracking number can be found in the middle of the shipping label, outlined in blue in the above example.

Homedepot.com can be reached at 1 (800) 466-3337

Walmart.com can be reached at 1 (800) 925-6278

Amazon.com can be reached at 1 (888) 280-4331