--- title: No One Responded to My Email!? description: If you sent us an email but didn't get a response there may be a problem with the email address used or our response may have landed in your SPAM folder. --- [Skip to content](https://help.costafarms.com/en/knowledge/no-one-responded-to-my-email#main-content) English Show submenu for translations [More support](https://help.costafarms.com/en/knowledge/kb-tickets/new?hsLang=en) ![Costa Farms Corporate Logo EST (WHITE).png\]](https://help.costafarms.com/hs-fs/hubfs/Costa%20Farms%20Corporate%20Logo%20EST%20(WHITE).png?height=40&name=Costa%20Farms%20Corporate%20Logo%20EST%20(WHITE).png) - [Home](https://costafarms.hubspotpagebuilder.com/) - [About Us](https://costafarms.hubspotpagebuilder.com/about-us) - [Contact Us](https://costafarms.hubspotpagebuilder.com/contact-us) Open main navigation Close main navigation - [Home](https://costafarms.hubspotpagebuilder.com/) - [About Us](https://costafarms.hubspotpagebuilder.com/about-us) - [Contact Us](https://costafarms.hubspotpagebuilder.com/contact-us) - English Show submenu for translations - [More support](https://help.costafarms.com/en/knowledge/kb-tickets/new) - [Contact us](https://info.costafarms.com/en-us/costa-farms-contact-us) [Contact us](https://info.costafarms.com/en-us/costa-farms-contact-us?hsLang=en) Festive Favorites: Holiday plants - There are no suggestions because the search field is empty. 1. [Ask Us a Question](https://help.costafarms.com/en/knowledge?hsLang=en) 2. [Contacting Costa Farms](https://help.costafarms.com/en/knowledge/contacting-costa-farms?hsLang=en) 3. [Contacting Costa Farms by email](https://help.costafarms.com/en/knowledge/contacting-costa-farms?hsLang=en#contacting-costa-farms-by-email) # No One Responded to My Email!? ## If you sent us an email but didn't get a response there may be a problem with the email address used or our response may have landed in your SPAM folder. If you send Costa Farms an email we should get back to you within 48 hours---generally speaking you should hear back in the first 24 hours. If it is a weekend or a holiday it may take a little longer. If it has been more than 48 hours since you reached out and you have not heard back from us there is likely one of two things going wrong. Misspelling of our email addresses is a common one. If the address isn't correct it will not make it to us. Here are the possible email addresses you can use to reach customer service: questions@costafarms.com concierge@costafarms.com If you used one of those two email addresses correctly and did not get a response it is likely our reply landed in your SPAM folder (junk mail).  **To check your spam folder on a PC**, open your email client (like Outlook or Gmail), then navigate to the left-hand sidebar where your folder list is located; usually, the spam folder will be labeled as "Spam" or "Junk Email" and can be clicked on to access its contents.    **To check your spam folder on an Apple device**, you can:  Click the Home tab, then scroll down and click the Junk Email folder. If you don't see your Junk mailbox, you can:  Choose Show Sidebar from the View menu  Locate the On My Mac section of the mailbox list  Move your mouse over On My Mac and click the \> or Show button    If it has been more than 48 hours then there was likely an issue with the email or our response. Check your SPAM folder and if the response is not there please forward us the original email but make sure of the spelling of the address. You can also call Costa Farms at (855) 915-5561 - [Plant Care](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#main-content) - [General Plant Care](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#general-plant-care) - [Dealing with Pests and Problems](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#dealing-with-pests-and-problems) - [Repotting & Propagating Plants](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#repotting-propagating-plants) - [Tropical Plant Care](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#tropical-plant-care) - [Wick & Grow](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#wick-grow) - [Annual Plant Care](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#annual-plant-care) - [Indoor plants](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#indoor-plants) - [Cactus and succulents care](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#cactus-and-succulents-care) - 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[Recommend Plants](https://help.costafarms.com/en/knowledge/recommend-plants?hsLang=en#main-content) - [Easy-Care Plants](https://help.costafarms.com/en/knowledge/recommend-plants?hsLang=en#easy-care-plants) - [Unpacking my plant](https://help.costafarms.com/en/knowledge/unpacking-my-plant?hsLang=en#main-content) - [Remove plastic wrap](https://help.costafarms.com/en/knowledge/unpacking-my-plant?hsLang=en#remove-plastic-wrap) - [General care and propagation of the ZZ plant](https://help.costafarms.com/en/knowledge/general-care-and-propagation-of-the-zz-plant?hsLang=en) - [houseplant light requirements](https://help.costafarms.com/en/knowledge/houseplant-light-requirements?hsLang=en#main-content) - [indoor plant lighting guide](https://help.costafarms.com/en/knowledge/houseplant-light-requirements?hsLang=en#indoor-plant-lighting-guide) - [pet safe plants](https://help.costafarms.com/en/knowledge/pet-safe-plants?hsLang=en#main-content) - [Non-toxic houseplants](https://help.costafarms.com/en/knowledge/pet-safe-plants?hsLang=en#non-toxic-houseplants) - 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