How to get a Walmart Refund or Replacement?

Watch our How-To video to get your refund or replacement from Walmart app on your mobile device or in-store. If you prefer to call Walmart directly, you can reach them at 1 (800) 925-6278.

Written Instructions:

Step 1

• Locate - Package Arrived Email
• Click - View Order
• This will redirect you to the Walmart app or website.

Step2

• Click - Start a Return
• Select - the item you want to return.
• Select - Continue

Step 3

• Select - the option that best suits your issue with the item.
• Select - Refund
• Optional - add a comment.
• Select - Save

Step 4

• Select - how you would like to return the item.

1. Return to Walmart Store
2. Curbside Return at Walmart Store
3. Return from home with W+
4. Drop off at FedEx Office location
5. Return by mail
6. Schedule for Pickup by FedEx

Step 5

• Review your return.
• If everything is correct: Select - Submit

Getting your refund

• Cash or check will be credited immediate.
• Credit card will be credited with in 10 business days.
• Debit Card with pin will be credited with 7 business days.
• Refund credit will be credited with 3 hours.
• Walmart gift card will be credited with 3 hours.
• EBT card will be credited with 3 hours.

For more information about Walmart returns visit: https://www.walmart.com/cp/returns/1231920

Return guide for method of choice:

Return to store

Prepare the item(s) you’d like to return, including in all original packaging & with all accessories.

Please mark out any original shipping labels to avoid shipping errors or refund delays.

1. barcode*
2. -item (in the box)
3. *Barcode can be found in app or email.
   
   

Store Drop off- No barcode

• Bring your item to the Customer Service
• Desk
• Provide your store receipt or order number No receipt? Provide debit/credit card or phone number or email.

Curbside Drop-Off

• Select - the location you want to return to
• Park in the designated Walmart curbside pickup area
• An associate will come to your vehicle to retrieve and process the return.

Return from home

• Place the item where packages are dropped off
• A Walmart associate will pick up the return the next day*

*Only available with Walmart+

Drop off at FedEx location

• You will be given a return code.
• Repackage your items Bring it to a FedEx Location
• Show an associate your return code.

Return by Mail

• Repackage and label your return.
• Drop it off at your local post office or any FedEx.

Schedule pick up

• Schedule a pickup day and time
• Repackage and label your return.
• A FedEx driver will pick it up.