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Refunds and Replacements

How to get an Amazon Refund or Replacement?

Watch our How-To video to get your refund or replacement from Amazon.com on your desktop or mobile device. If you prefer to call Amazon directly, you can reach them at 1-888-280-4331.

Desktop Instructions

1. Homepage: Click on Returns & Orders

2. Locate the product you want to return then click on Return or Replace Items

3. Choose the reason that best describes why you are returning or replacing this item

4. Briefly describe what's wrong with your item and then click Continue

5. Click - Contact Us

- - - If you receive a warning stating your item is non-returnable. Ignore this and please click on contact us to move on to the next step.

6. Select - the item you need help with

7. Only Click - Damaged or defective item

8. Click – I need more help

9. Select – Start Chatting Now

Chat Box Instructions:

Q: Is this what you need help with?

A: Yes, that’s it

Q: Can you confirm what went wrong, so I can help?

A: Start a return or replacement

Q: What happened with this item?

A: Damaged or defective

Q: Ok, what happened?

A: Select the response that best suits your situation

Q: Ok, give me a moment to see what I can do.

A: Select – Get Refund or Get Replacement

If you selected a refund:

- - It would ask you to either receive a refund for Amazon credit or a refund directly to your credit or debit card.

If you selected a replacement:

- - It would ask you to confirm the address the replacement will be shipped to.

Mobile Device Instructions

1. In the Profile Icon, Go to Your Orders