--- title: How to get a Lowes Refund or Replacement? description: Watch our How-To video to get your refund or replacement from Lowes Mobile device or in-store. If you prefer to call Lowes directly, you can reach them at 1-(800)-445-6937. --- [Skip to content](https://help.costafarms.com/en/knowledge/how-to-get-a-lowes-refund-or-replacement#main-content) English Show submenu for translations [More support](https://help.costafarms.com/en/knowledge/kb-tickets/new?hsLang=en) ![Costa Farms Corporate Logo EST (WHITE).png\]](https://help.costafarms.com/hs-fs/hubfs/Costa%20Farms%20Corporate%20Logo%20EST%20(WHITE).png?height=40&name=Costa%20Farms%20Corporate%20Logo%20EST%20(WHITE).png) - [Home](https://costafarms.hubspotpagebuilder.com/) - [About Us](https://costafarms.hubspotpagebuilder.com/about-us) - [Contact Us](https://costafarms.hubspotpagebuilder.com/contact-us) Open main navigation Close main navigation - [Home](https://costafarms.hubspotpagebuilder.com/) - [About Us](https://costafarms.hubspotpagebuilder.com/about-us) - [Contact Us](https://costafarms.hubspotpagebuilder.com/contact-us) - English Show submenu for translations - [More support](https://help.costafarms.com/en/knowledge/kb-tickets/new) - [Contact us](https://info.costafarms.com/en-us/costa-farms-contact-us) [Contact us](https://info.costafarms.com/en-us/costa-farms-contact-us?hsLang=en) Festive Favorites: Holiday plants - There are no suggestions because the search field is empty. 1. [Ask Us a Question](https://help.costafarms.com/en/knowledge?hsLang=en) 2. [Online Orders & Shipping](https://help.costafarms.com/en/knowledge/online-orders-shipping?hsLang=en) 3. [Refunds and Replacements](https://help.costafarms.com/en/knowledge/online-orders-shipping?hsLang=en#refunds-and-replacements) # How to get a Lowes Refund or Replacement? ## Watch our How-To video to get your refund or replacement from Lowes Mobile device or in-store. If you prefer to call Lowes directly, you can reach them at 1-(800)-445-6937.   ### **Written Instructions** ### Step 1 - Go to the Lowe’s Returns Website - lowes.com/l/help/returns-policy - Click - Start a Return Online ![](https://help.costafarms.com/hs-fs/hubfs/image-png-1.png?width=517&height=218&name=image-png-1.png) ### Step 2 - For Online Orders: - Enter email address and Order Number![](https://help.costafarms.com/hs-fs/hubfs/image-png-2.png?width=372&height=260&name=image-png-2.png) - Click-Check order status - Click- Start return ### Step 3 - Select - the item you want to return - Select - the option that best suits your issue with the item - *Optional - add a comment* - Select - Proceed to Return Method ### Step 4 - Select - how you would like to return the item 1. [Return In-Store](https://help.costafarms.com/en/knowledge/how-to-get-a-lowes-refund-or-replacement#in-store) 2. [Ship It Back](https://help.costafarms.com/en/knowledge/how-to-get-a-lowes-refund-or-replacement#Ship) - Click - Proceed to Confirmation ### **Before returning** - Prepare the item(s) you'd like to return, including in all original packaging & with all accessories. - Please mark out any original shipping labels to avoid shipping errors or refund delays. ### **GETTING YOUR REFUND** Purchases made with - Lowe’s gift card, refund card, merchandise card or in store credit, or through a Lowe's branded storefront on a third-party marketplace will be refunded as in store credit. - Check will be refunded as in store credit if within three days of purchase; if after 3 days, purchases may be refunded in cash or in store credit as determined by refund verification systems. No refund will be provided if you have an outstanding back check with Lowe's as determined by check verification systems. - Lowe’s pay are credited back to the financing institution, which will handle the refund process with you directly. Purchases made with Lowe’s pay cannot be refunded to cash and/or in store credit and do not qualify for Lowe’s credit card return policy extensions. - My Lowe’s Money will be refunded to the digital wallet. For more information about Lowe’s returns visit: [lowes.com/l/help/returns-policy](http://lowes.com/l/help/returns-policy) --- ### **Return in-store Instructions** **IN STORE DROP OFF - BARCODE** Bring to the Lowe’s Customer Service desk: - Barcode\* - *\* Barcode can be found in your email.* - Plant (in the box) **IN STORE DROP OFF - NO BARCODE** Bring your item to the Customer Service desk. - Provide your store receipt or order number - No receipt? Provide debit/credit card or phone number or email. ### **Ship it Back** Bring to a FedEx Drop-off location: - Barcode\* - *\* Barcode can be found in your email.* - Plant (in the box) - [Plant Care](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#main-content) - [General Plant Care](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#general-plant-care) - [Dealing with Pests and Problems](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#dealing-with-pests-and-problems) - [Repotting & Propagating Plants](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#repotting-propagating-plants) - [Tropical Plant Care](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#tropical-plant-care) - [Wick & Grow](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#wick-grow) - [Annual Plant Care](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#annual-plant-care) - [Indoor plants](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#indoor-plants) - [Cactus and succulents care](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#cactus-and-succulents-care) - [Pruning](https://help.costafarms.com/en/knowledge/plant-care?hsLang=en#pruning) - [Plant Identification](https://help.costafarms.com/en/knowledge/plant-identification?hsLang=en#main-content) - [Identify Your Plants](https://help.costafarms.com/en/knowledge/plant-identification?hsLang=en#identify-your-plants) - [Online Orders & Shipping](https://help.costafarms.com/en/knowledge/online-orders-shipping?hsLang=en#main-content) - [Shipping](https://help.costafarms.com/en/knowledge/online-orders-shipping?hsLang=en#shipping) - [Damaged Plant Arrival](https://help.costafarms.com/en/knowledge/online-orders-shipping?hsLang=en#damaged-plant-arrival) - [Unpacking Your Plant](https://help.costafarms.com/en/knowledge/online-orders-shipping?hsLang=en#unpacking-your-plant) - [Gifts](https://help.costafarms.com/en/knowledge/online-orders-shipping?hsLang=en#gifts) - [Refunds and Replacements](https://help.costafarms.com/en/knowledge/online-orders-shipping?hsLang=en#refunds-and-replacements) - [Pots and Planters](https://help.costafarms.com/en/knowledge/pots-and-planters?hsLang=en#main-content) - [Decor Planters](https://help.costafarms.com/en/knowledge/pots-and-planters?hsLang=en#decor-planters) - [Wick and Grow](https://help.costafarms.com/en/knowledge/pots-and-planters?hsLang=en#wick-and-grow) - [Where to Get Costa Farms Plants](https://help.costafarms.com/en/knowledge/where-to-get-costa-farms-plants?hsLang=en#main-content) - [Wholesale](https://help.costafarms.com/en/knowledge/where-to-get-costa-farms-plants?hsLang=en#wholesale) - [Indoor Plants](https://help.costafarms.com/en/knowledge/where-to-get-costa-farms-plants?hsLang=en#indoor-plants) - [Plant Decor](https://help.costafarms.com/en/knowledge/plant-decor?hsLang=en#main-content) - [Holidays](https://help.costafarms.com/en/knowledge/plant-decor?hsLang=en#holidays) - [Contacting Costa Farms](https://help.costafarms.com/en/knowledge/contacting-costa-farms?hsLang=en#main-content) - [Contacting Costa Farms by email](https://help.costafarms.com/en/knowledge/contacting-costa-farms?hsLang=en#contacting-costa-farms-by-email) - [Recommend Plants](https://help.costafarms.com/en/knowledge/recommend-plants?hsLang=en#main-content) - [Easy-Care Plants](https://help.costafarms.com/en/knowledge/recommend-plants?hsLang=en#easy-care-plants) - [Unpacking my plant](https://help.costafarms.com/en/knowledge/unpacking-my-plant?hsLang=en#main-content) - [Remove plastic wrap](https://help.costafarms.com/en/knowledge/unpacking-my-plant?hsLang=en#remove-plastic-wrap) - [General care and propagation of the ZZ plant](https://help.costafarms.com/en/knowledge/general-care-and-propagation-of-the-zz-plant?hsLang=en) - [houseplant light requirements](https://help.costafarms.com/en/knowledge/houseplant-light-requirements?hsLang=en#main-content) - [indoor plant lighting guide](https://help.costafarms.com/en/knowledge/houseplant-light-requirements?hsLang=en#indoor-plant-lighting-guide) - [pet safe plants](https://help.costafarms.com/en/knowledge/pet-safe-plants?hsLang=en#main-content) - [Non-toxic houseplants](https://help.costafarms.com/en/knowledge/pet-safe-plants?hsLang=en#non-toxic-houseplants) - [Perennials and Annuals](https://help.costafarms.com/en/knowledge/perennials-and-annuals?hsLang=en#main-content) - [Annuals and perennials in the garden](https://help.costafarms.com/en/knowledge/perennials-and-annuals?hsLang=en#annuals-and-perennials-in-the-garden) - [Repot](https://help.costafarms.com/en/knowledge/repot?hsLang=en#main-content) - [New Plant Purchase](https://help.costafarms.com/en/knowledge/repot?hsLang=en#new-plant-purchase) - [Home](https://costafarms.hubspotpagebuilder.com/) - [About Us](https://costafarms.hubspotpagebuilder.com/about-us) - [Contact Us](https://costafarms.hubspotpagebuilder.com/contact-us) [![Chill listening crop-3](https://help.costafarms.com/hs-fs/hubfs/23CF%20-%20Email%20Template/CF-Logo.png?width=48&height=24&name=CF-Logo.png "Chill listening crop-3")](http://www.costafarms.com) Costa Farms Copyright © 2026, Costa Farms Cookie Settings ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://help.costafarms.com/media-transcripts/171373555873/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://1839005.fs1.hubspotusercontent-na1.net/hubfs/1839005/Lowes%20Returns%20Music.mp4", "dateModified" : "2025-09-15T19:24:25.369Z", "duration" : "PT1M43.364S", "height" : 1080, "name" : "Lowes Returns Music", "thumbnailUrl" : "https://1839005.fs1.hubspotusercontent-na1.net/hubfs/1839005/Lowes%20Returns%20Music.mp4/medium.jpg", "uploadDate" : "2024-06-26T16:49:31.215Z", "width" : 1920 } ```