Refunds and Replacements
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      How to get a Lowes Refund or Replacement?

      Watch our How-To video to get your refund or replacement from Lowes Mobile device or in-store. If you prefer to call Lowes directly, you can reach them at 1-(800)-445-6937.

       


      Written Instructions

      Step 1

      • Go to the Lowe’s Returns Website - lowes.com/l/help/returns-policy
      • Click - Start a Return Online 

      Step 2

      • For Online Orders:
        • Enter email address and Order Number
      • Click-Check order status
      • Click- Start return

      Step 3

      • Select - the item you want to return
      • Select - the option that best suits your issue with the item
      • Optional - add a comment
      • Select - Proceed to Return Method

      Step 4

      Before returning 

      • Prepare the item(s) you'd like to return, including in all original packaging & with all accessories. 
      • Please mark out any original shipping labels to avoid shipping errors or refund delays.

      GETTING YOUR REFUND

      Purchases made with
      • Lowe’s gift card, refund card, merchandise card or in store credit, or through a Lowe's branded storefront on a third-party marketplace will be refunded as in store credit.
      • Check will be refunded as in store credit if within three days of purchase; if after 3 days, purchases may be refunded in cash or in store credit as determined by refund verification systems. No refund will be provided if you have an outstanding back check with Lowe's as determined by check verification systems.
      • Lowe’s pay are credited back to the financing institution, which will handle the refund process with you directly. Purchases made with Lowe’s pay cannot be refunded to cash and/or in store credit and do not qualify for Lowe’s credit card return policy extensions.
      • My Lowe’s Money will be refunded to the digital wallet.


      For more information about Lowe’s returns visit: lowes.com/l/help/returns-policy

      Return in-store Instructions


      IN STORE DROP OFF - BARCODE

      Bring to the Lowe’s Customer Service desk:

      • Barcode*
        • * Barcode can be found in your email.
      • Plant (in the box)

      IN STORE DROP OFF - NO BARCODE

      Bring your item to the Customer Service desk.

      • Provide your store receipt or order number 
      • No receipt? Provide debit/credit card or phone number or email.

      Ship it Back

      Bring to a FedEx Drop-off location:

      • Barcode*
        • * Barcode can be found in your email.
      • Plant (in the box)