How to get a Home Depot Refund or Replacement?

Watch our How-To video to get your refund or replacement from Home Depot in-store only. If you prefer to call Home Depot directly, you can reach them at 1 (800) 466-3337.

Written Instructions

Before returning

• Prepare the item(s) you'd like to return, including in all original packaging & with all accessories. 
• Please mark out any original shipping labels to avoid shipping errors or refund delays

Return in-store

Bring to the Home Depot Customer Service desk:

1. receipt or shipping confirmation email 
2. credit/debit Card 
3. item (in the box)

Take your packaged plant to your Home Depot Returns in your local Home Depot store.

For more information about Home Depot's returns visit: homedepot.com/c/Return_Policy 

Getting your refund

Purchases with Receipt
Returns for purchases with valid proof of purchase will be refunded to the original form or payment (credit card, cash, credited to your account, PayPal, refunded via Store Credit, etc.), unless noted in our Exceptions. Store stock products found to be defective can be exchanged or swapped in-store for the same stock item within the product's return policy period.

Purchases Without a Receipt

If you're missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 90 days of purchase. Receipts for purchases made with The Home Depot Consumer Credit Card, Pro Xtra Credit Card (Commercial Revolving Charge), or The Home Depot Commercial Account may be located in our system within 365 days of purchase.

Purchases made with Gift Card or Store Credit

Returns for purchases made with a Gift Card or a Store Credit will be refunded as a Store Credit. Returns for purchases made with an e-Gift card can be refunded as an e-Gift card to the original email address provided. Registration of Store Credit may be required. Please bring a valid driver's license or government-issued photo identification for registration.

Shipped Purchases

Original shipping charges will be fully refunded if the return is the result of an error by The Home Depot. Exceptions may apply (including Express Delivery and Major Appliance). Items must be returned with all components for a full refund.

Cash Purchases Exceeding $1,000

Cash and cash equivalent purchases exceeding $1,000 may be refunded by check sent from The Home Depot's corporate office.

Special Order Returns or Cancellations

Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store where the purchase was made.

See Special Services Desk for details.